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Professional Learning Operations Manager

🕒 Setembro 24

🗽 New York – Remoto

infoinfo

💵 $70.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

🗣️🇺🇸🇬🇧 Inglês obrigatório

De onde vem esta vaga

Publicada na página de carreiras da Zearn, não em um site de vagas

Vista pela primeira vez pelo Remote Rocketship Setembro 24

Ainda aberta no site da Zearn. Verificada 2 dias atrás.

Logo of Zearn

Zearn

51 - 200 funcionários

Fundada em 2013

📚 Educação

💰 Grant em 2016-05

Education

Zearn é uma plataforma educacional focada em tornar a matemática acessível e compreensível para os alunos. Oferece recursos gratuitos que ajudam os estudantes a explorar conceitos matemáticos por meio de imagens, modelos visuais e exemplos da vida real. A Zearn visa aprimorar o aprendizado proporcionando maneiras envolventes e intuitivas para que os alunos compreendam e apreciem a matemática.

Descrição

• Own the daily operational engine for more than 1,000 professional learning sessions annually • Manage end-to-end facilitator assignments for virtual and onsite engagements • Balance educator impact, travel logistics, working-hour sustainability, and cost efficiency in staffing allocations • Manage reschedules, cancellations, open dates, and session-detail changes • Develop operational plans for multi-session deployments, customized district partnerships, and peak-volume windows • Communicate staffing decisions, schedule adjustments, and operational expectations to facilitators, managers, and cross-functional teams • Track and analyze booking patterns, delivery pipeline, facilitator utilization, capacity, and constraints • Forecast high-demand periods, geographic hotspots, and format constraints • Formulate capacity and staffing recommendations for the Professional Learning Operations Director • Maintain dependable training-availability views for Partnerships and internal and external stakeholders • Provide historical analysis for staffing strategies and long-term delivery planning • Oversee daily and weekly operational rhythms across systems, tools, and workflows • Serve as primary escalation point for urgent operational issues • Implement workflow simplification, lightweight automation, reporting, and quality checks • Establish and refine standard operating procedures and operational controls • Manage logistics for periodic internal Professional Learning team events, including the annual onsite workshop

🎯 Requisitos

• 3-5+ years of experience in training operations, learning operations, professional services delivery, workforce scheduling, or another high-volume service-delivery environment • Experience managing complex resource allocation, scheduling matrices, or staffing workflows across virtual and in-person delivery channels • Experience directly administering scheduling, training, learning, CRM, or related operational systems • Strong spreadsheet and data-management skills, including experience using data to identify exceptions and operational risks • Experience improving manual workflows through automation, system configuration, scripts, AI tools, or other practical technology solutions • BA/BS or equivalent professional experience • General working availability aligned with Eastern Time, including early-morning hours

🏖️ Benefícios

• Comprehensive medical, dental and vision plans • Short- and long-term disability • Life insurance • 401K matching • Parental leave • Generous PTO policy • Collegial and passionate culture • Potential to positively impact the lives of millions of children

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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