Director – Relationship Management

🕒 Julho 21

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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Zero Hash

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💳 Fintech

₿ Cripto

🌐 Web 3

💰 $105.000.000 Series D em 2022-01

Fintech • Crypto • Web 3

Zero Hash é uma empresa que fornece soluções de infraestrutura para integrar produtos de cripto e stablecoins a diversas plataformas. Ao oferecer tecnologia API-first e infraestrutura regulatória turnkey, a Zero Hash permite que empresas, especialmente nos setores de fintech, pagamentos e bancário, desenvolvam e lancem produtos de cripto e stablecoins de forma eficiente e em conformidade. Seus serviços cobrem uma ampla gama de aplicações, incluindo investimentos, plataformas de trading, gateways de pagamento e marcas, com foco em simplificar o processo de gestão de custódia, liquidez e liquidação para seus clientes. A Zero Hash oferece suporte a mais de 60 ativos digitais e atua em mais de 200 países.

Descrição

• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives • Develop customer relationships into zerohash advocates to help build a strong community of customers • Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals. • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. • Create account-based strategies with a focus on enablement, account mapping, share of wallet expansion, upselling and co-marketing. • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market. • Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products. • Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives. • Responsible for ensuring the highest level of service delivery across the business measured by NPS • Design and implement data driven reporting to track client satisfaction • Own retention and contract renewals • Excel at operating in a dynamic and quickly changing environment • Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.

🎯 Requisitos

• Motivated by zerohash’s mission and creating a seamless, best in class experience for our highest value clients • Bachelor's degree or equivalent practical experience • 7-10 years of experience in B2B Relationship Management/ Business Development • Experience growing client relationships including cross-sell/expansion • Exceptional written and verbal communication, able to explain complex topics simply • Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally • The ability to work independently in a fast-paced environment • Receptive to feedback and implements changes immediately with a positive attitude • An interest in being a relationship builder, collaborative partner, and dynamic project manager • Experience working in a complex ecosystem of SaaS or payments products • An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems • Travel requirements up to 20% to zerohash offices and client locations (depending on business need) • Maintain focus on operational excellence, identifying and implementing improvements to partner-related processes (CRM / Finance etc.) on an ongoing basis • Experience in fintech, brokerage, payments, and/or the crypto industry

🏖️ Benefícios

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) • Vision & Dental Insurance (U.S. only) • Chance to earn equity • Maternity & Paternity leave (after 6 months) • WeWork All Access Membership • WFH Yearly Stipend • L&D Yearly Stipend (after 6 months)