Service Account Representative

🕒 Maio 19

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of ZF Group

ZF Group

10.000+ funcionários

Fundada em 1915

Transportation • Automotive • Technology

ZF Group é uma empresa global de tecnologia que se especializa em moldar o futuro da mobilidade. Com aproximadamente 230 localidades em 40 mercados, a ZF foca em soluções inovadoras na indústria automotiva, especialmente em áreas de alta tecnologia como sistemas de tração elétrica e veículos autônomos. A empresa se orgulha de promover um ambiente de trabalho diversificado onde os funcionários contribuem para projetos inovadores destinados a criar soluções de mobilidade mais limpas, seguras e conectadas.

Descrição

• Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies. • Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed. • Support the development of marketing initiatives aimed at increasing brand awareness and network value. • Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits. • Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners. • Build and maintain strong relationships through proactive support and service. • Ensure all activities contribute to the direct or indirect sale of ZF products and services. • Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.

🎯 Requisitos

• Bachelor's Degree in Business, Engineering, or other relevant field • 3+ years of experience in Sales and/or Customer Service • Automotive industry experience required; Commercial Vehicle market experience preferred • Experience in training content development and program certification a strong plus • Technical understanding of systems, products, and diagnostics preferred • Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce • Excellent verbal and written communication skills, including public speaking and presentations • Highly self-motivated with the ability to work independently and manage multiple priorities

🏖️ Benefícios

• Annual Incentive Plan • Paid Vacation • 401k Plan • Health Care Benefits • Paid Holidays

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