Incident Manager

🕒 Setembro 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $101.300 - $170.400 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 20%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 50 dias.
• As vagas desta empresa costumam ser preenchidas em 27 dias.
• Repostada uma vez.

Candidatar-se

Encontrar Vagas Remotas Similares

Zillow

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2006

🏠 Imobiliário

🛍️ Comércio Eletrônico

👥 B2C

💰 $4.099.999 Post-IPO Equity em 2012-12

Real Estate • eCommerce • B2C

A Zillow é um marketplace líder de compra, venda e aluguel de imóveis, oferecendo informações completas sobre casas, apartamentos e propriedades à venda ou para alugar. Ela disponibiliza ferramentas para buscar imóveis, calcular taxas de financiamento imobiliário e conectar-se a corretores de imóveis. A plataforma também conta com algoritmos inovadores que geram Zestimates, estimativas de valor de mercado de imóveis. A Zillow é uma referência para quem deseja comprar, vender ou alugar, assim como para corretores de imóveis e imobiliárias que querem alcançar um público mais amplo.

Descrição

• Lead non-trivial production incidents from detection through mitigation • Facilitate incident calls and define ownership, priorities, and next steps • Execute incident management workflows, runbooks, and escalation paths • Coordinate cross-functional teams to achieve timely resolution and minimize customer impact • Maintain accurate, real-time incident timelines and action documentation • Deliver clear, concise updates to technical and non-technical stakeholders • Ensure stakeholder alignment on status, risks, and next steps • Document incident summaries and contribute to post-incident reporting • Escalate risks and communication gaps proactively • Support root cause analysis by gathering data and documenting contributing factors • Identify trends, gaps, and opportunities to improve incident workflows • Contribute to retrospectives and track follow-up actions to completion • Apply lessons learned to improve future incident response • Partner with Engineering, Product, and Support teams • Support Senior Incident Managers during high-severity or complex incidents • Maintain reliability and responsiveness in on-call rotations • Improve runbooks, tooling, and team processes

🎯 Requisitos

• 5+ years of experience in incident management, SRE, or technical operations, or 3 years with a Master's degree, or equivalent work experience • Proven experience coordinating responses to production incidents or operational events • Exceptional written and verbal communication skills • Sound judgment and prioritization in high-pressure or ambiguous situations • Familiarity with structured incident management processes, including triage, escalation, post-incident review, and RCA practices • Ability to collaborate with Engineering, Product, and Support teams • Ownership, reliability, and accountability in operational responsibilities • Experience with incident management/on-call tooling such as Rootly, PagerDuty, or ServiceNow is a plus • Exposure to distributed systems, cloud infrastructure, or large-scale applications is a plus • Must be eligible to work in the United States; U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefícios

• Equity awards • Remote work from a physical location of the employee’s choice • Flexible work location through Cloud HQ • Equal employment opportunity and accommodation support

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo