Salesforce Delivery Manager

🕒 Março 10

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Zinovo

SiteLinkedInTodas as Vagas

11 - 50 funcionários

A Zinovo é uma consultoria americana especializada em Serviços e Suporte Gerenciado para Salesforce. Oferecemos suporte completo para as plataformas Sales, Service, App, Community, Pardot e Marketing Cloud. Cada um de nossos consultores é totalmente certificado na plataforma, e oferecemos serviços de Administrador Sênior, Desenvolvedor Sênior e Arquiteto de Soluções. Estamos contratando em Bozeman, Montana, e você pode visitar nossa página de carreiras para ver as vagas disponíveis: www.zinovo.com/careers/

Descrição

• Manage the Client Work • Delivery of Client Work • Forecasted billable and non-billable hours at 40-50 hours per week • Work closely with Delivery Leads and clients to develop scalable solutions • Primary contact for questions and new requests from clients • Responsible for planning and overseeing work to ensure timely completion • Manage day-to-day activities of teams and ensure adherence to standards • Work with the team to understand, size, and resource planned work • Manage resources to ensure effective alignment with needed work • Provide input on customer service and support challenges • Ensure high quality, up-to-date documentation exists for all service arrangements • Define, organize, prioritize, and document new or changing customer CRM requirements • Watch for conflicts and synergies across enhancements • Update weekly forecasts on agreements, monitor contract hours, track billing time

🎯 Requisitos

• Minimum of 3 years of experience in SFDC platform • Minimum Salesforce Administrator and Sales/Service Cloud certifications • Minimum of 3 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce • Minimum of 3 years' experience in Cloud Computing project implementation • Comfortable in a fast-paced, high-pressure, rapidly evolving environment • Excellent leadership and management skills • Proven ability to build, manage and foster a team-oriented environment • Excellent communication and interpersonal skills • Highly motivated • Intense work ethic • Maniacally organized • Independent and an outside thinker. • Wizard with organization.

🏖️ Benefícios

• Company paid medical and dental • wide variety of employee-paid voluntary benefits • a competitive retirement matching program • flexible PTO (get your work done and take what you need) • yearly stipend for health and wellness program of your choice • a 100% remote work life.