Customer Service Representative

Job not on LinkedIn

🕒 March 16

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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1/ST

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚽ Sports

🎲 Gambling

Sports • Gambling

1/ST is a group of companies built around Thoroughbred horse racing and pari‑mutuel wagering. The 1/ST Group operates marquee racetracks and events (including Gulfstream Park, Santa Anita Park, and the Pegasus World Cup) and assembles businesses across digital, technology, entertainment, wagering, media, content, and real estate development to support and expand sports‑anchored experiences. Its flagship events combine elite racing, luxury hospitality, global broadcast, and lifestyle/entertainment programming to attract fans, celebrities, and racing industry stakeholders.

📋 Description

• Answer telephone call inquiries and promote the organization’s products and services • Research and resolve customer concerns and complaints to ensure retention and satisfaction • Answer varied customer calls with timeliness and accuracy • Identify and assess customer needs to provide accurate solutions • Escalate issues to supervisors as required and appropriate • Provide accurate, valid, and complete information using the right tools • Meet personal and team accuracy, call targets, and call handling quotas • Follow communication guidelines and policies • Correctly utilize internal documentation and leadership team members for solutions • Act as a customer advocate • Recommend process and product improvements and provide feedback • Participate in team meetings, coaching sessions, one-on-ones, and other meetings • Perform other duties as assigned

🎯 Requirements

• High School diploma or equivalent education • Minimum of one (1) year of customer service experience • Experience in Microsoft Office Suite preferred • Ability to ensure compliance with company policies and applicable federal and state regulations • Ability to maintain confidential information and knowledge of confidential matters • Maintains professional integrity at all times • Ability to work on a team and as an individual contributor • Open to learning about and understanding a niche industry • Effective, consistent and impeccable verbal and written communication, interpersonal, organizational, presentation, project management, teamwork, and time management skills • Ability to change course easily while working in the gray • Self-starter, self-motivator, detail-oriented, highly organized • Personable and approachable, demonstrating professionalism and active listening skills • Ability to work effectively and efficiently in a fast-paced environment, including stressful situations • Expert prioritization skills • Motivated to excel and competitive in nature • Flexibility and adaptability to changes within the industry and company • Spanish language ability preferred for promoting products and services in English and Spanish • Knowledge of technology preferred • Knowledge of horse racing preferred

🏖️ Benefits

• Competitive bonus opportunity • Benefits after a 30-day waiting period