Call Center Representative – Bilingual, French Canadian

Job not on LinkedIn

September 21

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Insight Value

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Media • Technology

Insight Value is a global Social Transformation company that combines data & analytics, strategy, technology, and creative services to help brands build conversational, socially-driven identities. It offers services including data-driven insights, strategy and implementation, conversational creative, and community/digital neighborhood programs, partnering with major consumer brands and operating across multiple international offices. The firm focuses on making brands relevant and advocated in the social age by blending analytical rigor with creative social campaigns.

2 - 10 employees

Founded 2019

📱 Media

📋 Description

• Serve as liaison between company and callers, handling inquiries and complaints • Accept ownership to effectively resolve complaints and inquiries • Treat callers with compassion and empathy and maintain customer satisfaction • Manage large amounts of inbound calls in a timely manner • Follow communication "FAQs scripts" when handling different topics • Identify caller needs, clarify information, provide guidance, and de-escalate agitated callers • Work scheduled shifts within hours of operation (9:00am - 9:00pm; 9:00am-5:30pm, 12:30pm-9:00pm, 5:00pm-9:00pm)

🎯 Requirements

• Bilingual-French Canadian (Must reside in Georgia) • Previous experience in a customer support role • Strong phone and verbal communication skills • Active listening • Customer focus and adaptability to different personality types • Ability to multitask and manage multiple incidents simultaneously • Must own computer and headset • High School Diploma

🏖️ Benefits

• Dental care • Extended health care • Paid time off • Work from home • No weekends