Manager, Cloud Integrations

🕒 September 4

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 16%

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Lead a dedicated team executing cloud migrations across 11:11 global platforms • Own and deliver support services to meet company commitments • Establish and enforce cloud integration processes and best practices • Own ticket escalation processes and ensure consistent execution • Establish and refine the support management framework • Identify risks or gaps and mentor members of the cloud integrations organization • Inform stakeholders about migrations and trends and provide recommendations on acquisition needs • Manage and refine service operations tools and automation • Collaborate with internal teams on integration requirements for new or existing customers • Ensure customer incidents and problems are mitigated • Develop, track, and report company KPIs • Collaborate with vendors and internal teams on support needs • Ensure escalated customer tickets are addressed and escalated to vendor support promptly when needed • Manage ticketing systems • Follow 11:11's Code of Business Ethics, Company Values, data-handling agreements, procedures, and policies • Complete annual compliance training certification and policy acknowledgements • Perform other duties as assigned

🎯 Requirements

• Associate's degree in management or equivalent years of related work experience • 2+ years of experience • 2+ years of experience in a managerial capacity • Experience managing technical projects across teams in an organization • ITIL experience preferred • Highly developed analytical and problem-solving skills • Excellent attention to detail • Results oriented and organized, with the ability to plan and deliver against deadlines • Ability to motivate others to deliver • Must be legally eligible to work within the assigned country without visa sponsorship • Ability to perform each essential function satisfactorily • Reasonable accommodation may be made for qualified individuals with disabilities

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