Analyst, AI Platform & Enablement

🕒 September 25

🇺🇸 United States – Remote

💵 $112k - $126k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Administer approved enterprise AI platforms, including users and groups, licenses, access reviews, and standard workspace settings • Manage user provisioning, deprovisioning, entitlements, and the AI Support queue • Resolve Tier 1 and Tier 2 access, permission configuration, and usage issues • Monitor connector health, sync status, authentication state, and permission propagation • Coordinate vendor and internal technical escalations and user communications • Maintain operational runbooks, known-issue records, support procedures, change logs, and rollout communications • Onboard users and deliver demonstrations, office hours, workflow coaching, prompting practices, Glean usage, and responsible AI training • Create and maintain FAQs, how-to guides, troubleshooting content, release notes, and training materials for non-technical audiences • Help employees translate business tasks into safe, ethical, responsible, and effective AI-assisted workflows • Gather user feedback, identify adoption barriers and recurring support themes, and recommend enablement or process improvements • Track adoption, license utilization, support demand, enablement participation, and service performance KPIs • Complete routine access reviews, attestations, and governance reporting • Escalate misuse, safety concerns, policy exceptions, and out-of-scope technical issues • Follow company ethics, values, data handling agreements, work procedures, policies, privacy practices, compliance training, and policy acknowledgements • Perform additional duties as assigned

🎯 Requirements

• Bachelor's or university degree in a related Information Technology field, or equivalent years of related work experience required • 3+ years of demonstrated experience in SaaS administration, enterprise applications, IT operations, technical support, enablement, or a similar environment • Hands-on fluency with enterprise AI tools such as Glean, Claude, Claude Code, Copilot, ChatGPT, or comparable platforms • Working knowledge of RAG, LLMs, prompting, grounding, agents, guardrails, and human-in-the-loop review • Experience administering a cloud or SaaS platform, including users, groups, permissions, configurations, identity and access workflows, and connector or indexing issues affecting content retrieval • Strong troubleshooting discipline, including isolating routine issues, creating clear user guidance, and escalating problems with relevant findings and reproduction steps • Experience onboarding and coaching new users and communicating technical concepts clearly to non-technical audiences • Experience collaborating across departments and gathering feedback to improve adoption • Comfortable using dashboards, spreadsheets, or BI tools to track adoption and operational KPIs • Understanding of AI governance, ethical and responsible AI use, data handling, basic safety concepts, and escalation boundaries in an enterprise setting • Experience with ITSM workflows, vendor ticketing, low-code automation, or light scripting, enterprise search or knowledge systems, and AWS-hosted services such as Bedrock is preferred • Must be legally eligible to work in United States without visa sponsorship

🏖️ Benefits

• Comprehensive healthcare plan options • Retirement plan with company match • Life and other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs • Variable incentives such as bonuses or sales commissions may be available