Strategic Account Manager

🕒 May 18

🇺🇸 United States – Remote

💵 $118k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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15Five

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

👥 HR Tech

☁️ SaaS

💰 $52M Series C on 2022-07

HR Tech • SaaS

15Five is a performance management platform designed to drive important business outcomes. It transforms people data into guided actions through its strategic HR command center, aiming to improve manager effectiveness, increase employee engagement, and maximize employee performance. 15Five offers various products such as performance reviews, engagement surveys, and tools for upskilling managers. Over 3,000 organizations trust 15Five for its effective performance management solutions, making it essential for high-growth companies.

📋 Description

• Own the end-to-end renewal and expansion lifecycle across a defined strategic portfolio, ensuring consistent renewal execution and quota achievement. • Develop account-level renewal readiness and expansion strategies grounded in customer outcomes, adoption milestones, and evolving business priorities. • Build and maintain multi-threaded stakeholder relationships, including executive sponsors, to strengthen long-term partnership stability. • Generate and progress qualified expansion pipeline through value-based selling, initiative alignment, and proactive opportunity identification. • Execute coordinated team-selling motions to close complex, multi-stakeholder renewal and expansion opportunities. • Maintain high-accuracy renewal and expansion forecasts, including disciplined pipeline management, opportunity strategy, and stage progression. • Proactively identify renewal risks, budget changes, competitive threats, and organizational shifts, developing early mitigation and save strategies. • Build and execute renewal readiness plans across the portfolio to reduce late-stage volatility and strengthen retention predictability. • Leverage data and AI-powered insights to proactively identify risk, expansion opportunities, and prioritization strategies that drive predictable renewal and expansion outcomes. • Partner closely with your Renewal & Expansion team members as well as key cross-functional partners such as: Customer Experience Managers, Professional Services Managers, Support, Product, and Executive Sponsors to ensure coordinated execution that drives measurable customer outcomes. • Capture and surface customer feedback, market insights, and adoption trends to support informing internal strategy, product evolution, and GTM priorities. • Contribute to scalable best practices that improve renewal readiness, expansion effectiveness, and customer partnership consistency across the team.

🎯 Requirements

• Proven success owning and growing strategic accounts with significant ARR responsibility, consistently exceeding renewal and expansion targets. • Genuinely love the craft of sales! Executive presence and consultative selling capability, influencing C-suite stakeholders and driving value-based commercial decisions. • Strong commercial acumen, including negotiation strategy, deal structuring, and long-cycle opportunity management. • Exceptional forecasting discipline, pipeline rigor, and CRM hygiene, enabling predictable renewal and expansion performance. • Strong data-centric mindset, using analytics and performance signals to guide prioritization and opportunity strategy. • Adaptability in dynamic, fast-changing environments, navigating ambiguity while maintaining execution consistency. • Excited to leverage and help evolve an AI-powered GTM stack, experimenting with and validating AI-driven workflows and insights to improve renewal predictability, expansion effectiveness, and commercial execution. • Thrives in startup environments, energized by building, scaling, and shaping long-term company potential.

🏖️ Benefits

• Medical, dental, vision with 15Five cost subsidy • Employer paid Short-Term, Long-Term Disability, and Term Life • Family planning support with enhanced medical plans and consultation programs • Inclusive Benefits Stipend • Access to mental health and wellness resources • Flexible Time Off Program • Generous paid leave for new parents • Military leave • Paid Company Holidays • Sabbatical Program • 401K with 4% Matching after 6 months • Remote work • Work with experts in leadership, culture, and personal development