Account Delivery Manager

🕒 May 18

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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AMPECO

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

🚗 Transport

☁️ SaaS

💰 $13M Series A on 2023-01

Energy • Transport • SaaS

AMPECO is a global software provider specializing in EV charging management solutions. Their platform offers a comprehensive suite of tools to manage EV charging infrastructure, providing charge point operators (CPOs), energy utilities, and other enterprise players with the capabilities to execute effective charging strategies. AMPECO’s software includes features such as dynamic load management, payment integration, billing, EV roaming, and energy management. The platform is hardware-agnostic, allowing integration with various charging stations and related equipment, ensuring flexibility and scalability across multiple markets. AMPECO empowers EV charging providers with full business control, offering a white-label solution that allows branding autonomy. With a robust API and extensive resource library, AMPECO facilitates customized and innovative solutions for a rapidly growing market. The company is dedicated to supporting their clients through personalized consultancy, technical architecture advice, and comprehensive customer support.

📋 Description

• Own the customer relationship**• Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;**• Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;**• Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships. • **Run service delivery and operations**• Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome;**• Manage the onboarding of new customers in collaboration with AMPECO’s experts;**• Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts. • **Orchestrate the specialists supporting you**• Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly;**• Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines;**• Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery. • **Advise and shape the product**• Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge;**• Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform;**• Stay current on eMobility, EV charging trends and our evolving product capabilities.

🎯 Requirements

• 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred;**• A track record of building strategic relationships with both operational and technical stakeholders;**• Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations;**• Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines;**• Comfort in orchestrating internal experts and aligning multiple parties around a common goal;**• A growth mindset - you pick up new skills as the role and product evolve;**• Fluent written and spoken English.

🏖️ Benefits

• A seat at a fast-growing company on the path to becoming a global industry leader;**• A team of highly experienced people who genuinely enjoy working together;**• Flexible working hours;**• A bonus day off for your birthday;**• 5 additional vacation days per year after your first year with us;**• Social events and team buildings worth showing up for;**• Medical insurance with generous coverage - for you and your family;**• Monthly shared-mobility allowance (Spark and GOeGO);**• EV week - a company electric car for your personal use every 1-2 months.