Senior Enterprise Account Manager

🕒 May 15

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Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • Marketing • SaaS

Freshpaint is a healthcare privacy platform that empowers healthcare companies to leverage advanced marketing tools while remaining compliant with privacy regulations such as HIPAA. The platform replaces unsafe tracking technologies with a Business Associate Agreement (BAA) protected system to ensure that sensitive data is not shared with non-compliant tools. Freshpaint offers features that block sensitive data by default, secure server-side connections, and provide a complete anonymous view of the customer journey. This solution is designed to assist healthcare marketers in achieving high performance marketing without compromising patient privacy.

📋 Description

• Own net revenue retention and ARR across a book of ~25–40 Enterprise customers. • Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion. • Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close. • Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap. • Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage. • Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value. • Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors. • Travel up to 30% for onsite visits, conferences, and Freshpaint events.

🎯 Requirements

• 7+ years in customer-facing roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers. • Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention. • Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value. • Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene. • Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives. • Excellent written and verbal communication, including running business reviews and presenting to C-level audiences. • Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.

🏖️ Benefits

• Competitive pay + generous equity (10-year exercise window) • Fully remote (U.S. only) with a $150/month coworking stipend • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Unlimited PTO with a *required* 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • 2 “Treat Yourself” days a year—$100 and a day off, just because • Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year • And more! Check out our careers page for the full list.