IT Intern – IT Support

Job not on LinkedIn

🔥 18 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

👨‍🎓 Internship

⚪️ Entry-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Review new Freshservice tickets for completeness, apply categories and priorities, and route requests to the appropriate technician or team • Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for manager review • Compile reports on ticket volume, backlog, SLA performance, and common request types • Prepare summaries for team meetings while leveraging the AI toolkit • Collaborate with IT Engineering, Enterprise Systems, IT Operations, and Workplace Technology teams • Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance • Work alongside experienced engineers to learn support operations, handle real user requests, and help build smarter, faster support workflows

🎯 Requirements

• Willingness to take on new challenges and see them through to completion • Willingness to ask questions and learn from mistakes • Curiosity and interest in improving processes • Teamwork • Organization and attention to detail • Clear, professional communication • Prioritization and sound judgment • Basic technical literacy and willingness to learn • Ability to follow troubleshooting guides and learn Freshservice workflows • Discretion and respect for access boundaries • Currently enrolled at an educational institution, as reflected in the required application question • Must already live in and be legally authorized to work in the United States or Canada • Successful applicants must complete a background check

🏖️ Benefits

• Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term) • Company-wide wellness days (1 per quarter) • Employee-led inclusion and belonging programs and ERGs • Remote-first environment • Peer-to-peer recognition through Bonusly • 1Password University access and learning sessions • Monthly internship events and socials • Travel for in-person engagement, including annual department-wide offsites, team meetings, and customer/industry events