Senior Customer Success Manager, Commercial

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $77k - $104k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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1Password

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Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

📋 Description

• The Senior Customer Success Manager guides customers through established best practices • This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities • Customer retention is a key focus for this team member

🎯 Requirements

• A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls • Effective communication skills over email, the phone, or even a video call • Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency • Experienced in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs • Follows defined outreach and follow-up communication processes managing data and activity of customers • You have experience managing revenue retention as your key metric

🏖️ Benefits

• immediate participation in 1Password's benefits program (health, dental, 401k and many others) • utilization of our generous paid time off • an equity grant • participation in our incentive programs