Senior Manager, Implementation and Onboarding

🕒 May 13

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $129k - $187k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Understand relationships and desired outcomes established during the sales process • Build a launch plan for customer success • Help customers maximize 1Password's suite of products • Shape strategies, execution standards, and capacity planning • Collaborate with Customer Success, Sales, Support, and Product teams for cohesive guidance • Act as a senior escalation point for complex customer situations

🎯 Requirements

• 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering, • 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions • Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs) • Track record of successfully supporting customers across segments in complex, security-focused technical environments • Experience implementing repeatable service delivery models • Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions • Strong familiarity with security, identity, or IT administration domains strongly preferred • Bonus: Hands-on experience with 1Password or another password manager

🏖️ Benefits

• Health insurance • Dental • 401(k) • Paid time off • Equity grant • Incentive programs