Senior Manager – Implementation and Onboarding

🕒 May 13

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $139k - $202k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Lead and develop implementation and onboarding ICs and managers • Define team strategy, execution standards, capacity planning, and cross-functional alignment • Build launch plans and help customers get the most out of 1Password’s product suite • Scale technical implementation and deployment while ensuring consistency and quality across teams • Influence retention, expansion readiness, and customer trust • Directly support complex implementations and guide teams through technical challenges • Partner with Customer Success, Sales, Support, and Product leaders on cohesive technical guidance and customer advocacy • Establish expectations, success metrics, growth paths, team rituals, communication norms, and knowledge-sharing systems • Drive hiring strategy, onboarding excellence, and long-term talent development • Define and evolve engagement models, processes, playbooks, and operating rhythms • Align resources, skills, and priorities to customer needs and business goals • Serve as a senior escalation point for high-impact, high-risk, or complex customer situations • Partner cross-functionally to resolve escalations and maintain customer trust • Turn escalation learnings into process improvements and enablement • Provide leadership visibility into customer health, adoption trends, and risks • Deliver insights and recommendations influencing strategy and investment decisions • Represent technical post-sale teams in planning and prioritization discussions • Promote transparency, alignment, accountability, and ownership

🎯 Requirements

• 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services, or Solutions Engineering • 4+ years of people management experience, with progression to managing managers and/or multiple distinct technical functions • Experience leading IC technical teams and specialized technical roles such as Professional Services or TAMs • Experience supporting customers across segments in complex, security-focused technical environments • Experience implementing repeatable service delivery models • Experience influencing the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions • Strong familiarity with security, identity, or IT administration domains strongly preferred • Hands-on experience with 1Password or another password manager is a bonus • Ability to build, scale, and lead multi-layered technical onboarding teams • Experience leading organizational change and adoption of new roles, processes, and tools • Experience managing managers and senior ICs, including succession planning and leadership development • Experience with organizational design, role clarity, and capacity planning • Strong technical foundation in program management and implementation • Understanding of SSO, SCIM, directory services such as AD, Okta, and Azure AD, APIs, CLI tools, and SaaS architectures • Ability to make strategic, data-informed decisions and identify trends, risks, and opportunities at scale • Experience defining success metrics and operating rhythms for technical deployment and onboarding teams • Ability to troubleshoot integrations, APIs, or automation workflows • Ability to align stakeholders across functions and levels, including executive audiences • Excellent written and verbal communication skills with strong executive presence • Ability to articulate risks, tradeoffs, and recommendations • Must already be legally authorized to work in the United States or Canada; no work authorization, relocation assistance, or sponsorship/transferring of a visa provided • Successful applicants must complete a background check

🏖️ Benefits

• Commission eligibility • Health benefits • Dental benefits • 401(k) or RRSP retirement program • Generous paid time off • Equity grant / RSU program • Incentive programs, where applicable • Maternity and parental leave top-up programs • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • Professional development through product, customer-use-case, and security-ecosystem expertise • Occasional department offsites, quarterly department meetings, and customer events • In-person onboarding in Toronto for all go-to-market roles