Senior Manager, Renewals

🕒 September 15

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $139k - $202k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Lead the global renewals function and own its operating model, team performance, and renewal outcomes • Lead, develop, and scale a high-performing renewals team across regions and experience levels • Own the global renewals forecast and retention outcomes, partnering with Customer Success and Sales on expansion opportunities • Establish standards for coverage, handoffs, risk management, negotiation, forecasting, and performance management • Coach managers and team members through deal reviews, call debriefs, calibration, and development plans • Partner with senior leaders to resolve complex renewal situations and embed learnings into the broader operating model • Design and improve renewal playbooks, commercial workflows, AI-assisted systems, and enablement programs • Provide insight into renewal performance, risk, expansion opportunities, and strategic priorities • Partner with senior GTM leaders to resolve risk and capture growth opportunities • Report to the Senior Director, Customer Success

🎯 Requirements

• Lead renewals, customer success, account management, or a related post-sale function in B2B SaaS, with a demonstrated record of owning retention outcomes • Manage global or senior renewals teams, including hiring, developing, and supporting managers or team leads • Lead complex renewal negotiations with enterprise customers and build repeatable renewal motions for smaller customer segments • Strong knowledge of renewal frameworks, commercial terms, pricing, procurement, legal processes, forecasting, and retention metrics including gross retention rate, net retention rate, churn, renewal rate, and expansion • Experience using Salesforce, Gainsight, or comparable customer success platforms to manage customer health, risk, forecasts, and team performance • Experience partnering across Customer Success, Sales, RevOps, Finance, Legal, Support, Solutions Engineering, and Product • Experience in cybersecurity, identity security, or identity and access management • Experience as a 1Password user or practitioner is a plus • Legally authorized to work in the United States or Canada; 1Password will not offer work authorization, relocation assistance, or visa sponsorship/transferring • Successful applicants must complete a background check

🏖️ Benefits

• Immediate participation in benefits program, including health and dental benefits • 401(k) (USA-based roles) • RRSP (Canada-based roles) • Generous paid time off • Equity grant / RSU program for most employees • Participation in incentive programs, where applicable • Maternity and parental leave top-up programs • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • Accommodation available upon request • In-person onboarding in Toronto for all go-to-market roles • Occasional travel, including department-wide offsites, quarterly department meetings, and periodic customer events • Leadership roles can expect to travel once per month on average