Bilingual Patient Care Coordinator

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🔥 16 minutes ago

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Answer inbound patient phone calls in both English and Spanish. • Coordinate patient intake and appointment scheduling. • Assist patients with appointment preparation and follow-up instructions. • Coordinate laboratory orders and diagnostic testing. • Guide patients through the preoperative medical clearance process. • Escalate clinical questions appropriately to healthcare providers. • Prepare physician notes and supporting documentation. • Fax medical records and clinical documentation. • Coordinate communication with referring providers and healthcare partners. • Maintain accurate patient records within practice systems. • Update patient information and appointment statuses. • Communicate professionally with patients, providers, and partner organizations. • Monitor and respond to email communications promptly. • Manage multiple administrative workflows while meeting time-sensitive deadlines. • Maintain organized and accurate patient documentation. • Assist with general operational and administrative tasks as assigned.

🎯 Requirements

• Previous healthcare or medical office experience • Bilingual in English and Spanish • Exceptional attention to detail and accuracy • Strong organizational and time management skills • Excellent written and verbal communication skills • Comfortable working in a fast-paced healthcare environment • Proactive, dependable, and able to follow established clinical workflows • Committed to building a long-term working relationship • HIPAA certification required (or willingness to obtain prior to start) • Experience answering patient phone calls and coordinating patient care • Strong computer and documentation skills • Experience working with Electronic Medical Records (EMR/EHR) systems preferred • Experience with Microsoft Office is a plus, but not required. • Strong written and verbal communication skills in both English and Spanish.

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • And more!