Customer Service & Operations Coordinator

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Answer inbound customer calls throughout the scheduled shift • Receive and process new leads from phone, email, and online submissions • Gather initial customer and project information • Follow up with customers to collect additional information when required • Maintain accurate customer and lead records • Provide professional and responsive customer service • Escalate technical electrical questions to the appropriate internal team member • Coordinate sales calls, site visits, and assessments • Schedule appointments based on sales team and customer availability • Follow up with new leads and prospective customers • Support outbound calling and appointment setting • Maintain organized follow-up activities within company systems • Follow up with customers after completed work • Thank customers for their business and confirm satisfaction • Request customer reviews using approved processes • Track outstanding post-service follow-ups • Escalate customer concerns when necessary • Prepare and submit repeatable electrical permit applications following established procedures • Maintain accurate permit records and status information • Coordinate final inspections between customers and inspectors • Follow up on outstanding permit or inspection requirements • Maintain organized documentation for completed projects • Perform general data entry and back-office administrative tasks • Maintain accurate information within Simpro and other company systems • Assist with email and documentation management • Support recurring operational workflows • Complete additional administrative projects as assigned

🎯 Requirements

• Previous customer service experience required • Administrative or back-office support experience required • Experience answering business phone lines and communicating directly with customers required • Scheduling or appointment coordination experience preferred • CRM or field service management software experience preferred • Construction, electrical contracting, home services, or project coordination experience is a plus but not required • Strong written and verbal English communication required • Native or near-native English speaking ability required • Excellent customer service and phone communication skills • Professional, friendly, and confident speaking with customers • Highly organized with strong follow-through • Comfortable balancing phone coverage with administrative work • Proactive and able to work independently • Detail-oriented when handling customer and permit information • Comfortable learning technical terminology and repeatable construction processes • Able to transition between customer-facing and back-office responsibilities throughout the day • Simpro knowledge required; training provided • Pipedrive knowledge required; training provided • Quo VoIP knowledge required; training provided • Microsoft Outlook • Microsoft 365 • Slack • CRM / Field Service Management Platforms • Availability for 40 contracted hours per week, Monday through Friday • Ability to work 8:00 AM–4:00 PM EST

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • And more!