Patient Onboarding Agent, Customer Support

🔥 1 hour ago

🌏 Anywhere in the World

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Own each patient's onboarding journey from purchase through telehealth scheduling, impression kit delivery and return, and handoff to manufacturing • Manage a personal caseload of 100+ patients at different stages of the funnel • Respond to inbound patient messages by phone, SMS, and email within team SLAs • Make proactive outreach to keep patients moving forward • Serve as the patient's main point of contact • Coordinate with insurance, clinical, sales, and manufacturing teams to resolve issues and prevent delays • Guide patients through completing and returning impression kits • Follow up on outstanding or defective kits that need to be redone • Handle cancellation, refund, and billing concerns using approved de-escalation scripts • Escalate issues according to the team's handoff process • Route clinical or medical questions to the clinical team without providing medical advice • Document every patient interaction accurately and promptly in Salesforce • Protect patient privacy and handle protected health information in line with HIPAA • Share patient feedback and process gaps with leadership to improve team SOPs

🎯 Requirements

• 1+ years of customer support, patient support, or call center experience; healthcare, telehealth, or e-commerce experience is a plus • Proven de-escalation skills, including handling cancellation and refund conversations • Ability to manage a high-volume caseload with strong organization and time management • Excellent written English and neutral spoken English • Strong attention to detail and accurate documentation habits • Empathetic, patient-first communication style • Ability to work independently while coordinating effectively with cross-functional teams • Familiarity with HIPAA or experience handling sensitive personal information preferred • High school diploma or equivalent required; bachelor's degree preferred • Proficiency with Salesforce, Microsoft Teams, Microsoft Outlook, Microsoft Excel, Microsoft SharePoint, Microsoft Word, and cloud-based phone and SMS tools • Availability for 40 hours per week, Monday through Friday, 9:00 AM–6:00 PM PST • Ability to work as an independent contractor under a Master Services Agreement and Statement of Work

🏖️ Benefits

• Competitive rates • Weekly payments • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • Long-term, ongoing opportunity • Remote work • 40 contracted hours per week