Customer Success Associate

Job not on LinkedIn

🕒 3 days ago

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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4 WALLS

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🏨 Hospitality

📦 Logistics

📣 Marketing

Hospitality • Logistics • Marketing

4 WALLS is a Hamburg-based coworking space, café, and flexible venue offering seminar rooms, event spaces, and film & photo location services. Housed in a historic building with bright rooms and a sunny balcony, it serves freelancers, remote workers, creative teams and local businesses with day-to-day coworking, monthly light memberships, on-site café services and event hosting for workshops, meetings, markets and private functions. The company emphasizes a welcoming atmosphere, flexible room setups, and local community events.

📋 Description

• Own the daily flow of incoming support emails and client chat messages • Respond to clients, gather details, and provide clear next steps • Triage requests and route issues appropriately • Track requests through completion with client updates and follow-through • Support a small assigned client portfolio with weekly maintenance and touchpoints • Maintain communication cadence and track open items, requests, and follow-ups • Proactively surface risks, recurring issues, and upcoming needs to the Customer Success Manager team • Partner with CSMs to complete client setup and launch requirements • Proactively begin assigned work when new orders arrive • Maintain accurate documentation for internal teams and clients • Research and troubleshoot client issues using available tools and documentation • Identify and document recurring issues and escalate when needed • Recognize potential bugs and provide technical teams with notes, reproduction steps, and impact • Create and manage social posts for clients • Support client reputation management • Complete special projects with the marketing manager as needed

🎯 Requirements

• Must live in Pennsylvania, New Jersey, or Delaware • Strong accountability and initiative • Ability to thrive in a high-volume, request-driven environment • Excellent customer-facing communication skills via email and chat • Strong judgment and problem-solving skills • Strong organization and time management skills • Comfortable learning detailed services quickly and explaining them clearly to clients • Comfortable using Google Workspace (G Suite) • Daily experience with Slack, Teamwork Projects, and Teamwork Desk • Comfortable using ChatGPT as an ongoing productivity tool • Prior experience in Customer Success, Support, or Account Services preferred • Experience with property management clients and/or PMS systems such as Yardi, RealPage, or AppFolio preferred • Comfort troubleshooting software workflows and translating issues into clear internal notes preferred

🏖️ Benefits

• Fully remote work environment • Career growth and advancement opportunities • Competitive compensation package • Generous PTO • Comprehensive healthcare • 401K with a generous match