Key Account Director

🕒 July 27

🌵 Arizona, California, +26 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $120k - $140k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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829 Studios

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

📣 Marketing

🤝 B2B

🤖 Artificial Intelligence

💰 Series unknown on 2021-09

Marketing • B2B • Artificial Intelligence

829 Studios is a performance-driven full-service digital marketing and brand experience agency. They provide end-to-end services including performance marketing (paid search, paid + organic social, programmatic & CTV, retail media, affiliate), SEO, marketing automation, conversion-rate optimization, brand strategy, web and digital product design, PR and crisis communications, influencer campaigns, and AI & analytics (data engineering, BI, AI/ML). The firm emphasizes a tech-first approach with proprietary platforms (Apollo performance software and analytics systems) and integrations across major ad, analytics, CMS, and marketing automation platforms to drive measurable growth for clients across B2B/enterprise, e-commerce, retail, higher education and other verticals.

📋 Description

• Oversee the strategic direction of all pod accounts, providing resources and support to develop comprehensive strategies that align with client goals. • Cultivate and maintain senior-level client relationships to deeply understand their needs and expectations, ensuring our strategies effectively address their goals. • Overseeing the creation and delivery of customized QBRs that showcase client-specific insights and progress. • Monitoring client churn rates and providing detailed reports to senior leadership. • Strategically identifying and facilitating the exploration of opportunities for account growth and upselling, ensuring alignment with a clients broader business objectives. • Develop and refine client retention strategies based on continuous feedback and performance data to ensure contract renewal and strong customer survey scores (LIFT). • Monitor client satisfaction diligently, intervening as needed to address concerns and support AMs during client escalations and then mapping a plan for the AM or AMM to follow-up in a 30-60-90 day cadence to ensure issue resolution. • Take personal responsibility for the servicing of individually owned accounts, $80,000, within the pod, ensuring their needs are met and expectations exceeded. • Provide mentorship to the AMM and Account Managers, focusing on enhancing their strategic thinking and client management skills. • Monitor key performance indicators for accounts, including satisfaction scores, retention rates, and revenue growth, adjusting strategies as needed. • Ensure seamless collaboration across departments to deliver integrated services that meet client expectations. • Provide detailed monthly reports to senior management on account performance, escalation incidents, and strategic initiatives.

🎯 Requirements

• 10+ years of experience in account management, client services, or digital marketing strategy • Team management • Proven track record of directing high-visibility, multi-channel enterprise engagements with substantial media oversight ($25M+ monthly), maintaining full accountability for budget orchestration, performance outcomes, and executive-level strategic communication • Clear ownership of retention, upsell, and revenue outcomes • Experience leading executive-level conversations • Ability to connect marketing performance to business outcomes • Agency or consulting experience working across cross-functional teams.

🏖️ Benefits

• Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA, VT. • Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. • 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. • Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family. • Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. • Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. • Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. • Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.