Client Experience Manager

🕒 2 days ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $87.1k - $108.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Woolpert

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 $2.9M Venture Round on 2022-11

Consulting • Logistics • Manufacturing

Woolpert is a leading global geospatial and engineering services provider specializing in delivering cutting-edge mapping, analysis, and modeling solutions. With expertise in urban planning, environmental analysis, asset maintenance, and smart city initiatives, Woolpert utilizes advanced technologies such as Aerial LiDAR and 3D modeling to support sectors like government, mining, and energy. They significantly contribute to data-driven decision-making and enhance operational efficiency in various projects worldwide.

📋 Description

• Plan and deliver client engagement programs and events that strengthen relationships and support Woolpert's growth priorities. • Manage conferences, client events, executive meetings, hospitality programs, and webinars. • Coordinate logistics, timelines, budgets, vendors, sponsorships, and on-site execution. • Define audiences, objectives, and desired outcomes with stakeholders. • Ensure programs include meaningful client interaction and follow-up. • Design personalized client experiences before, during, and after events. • Support executive briefings, client visits, and appreciation programs. • Gather client and internal feedback and identify improvements. • Connect individual engagements to clients' broader relationships with Woolpert. • Partner with Sales and account teams to align engagement plans with account goals. • Align engagement activities with business priorities and identify priority clients and prospects. • Support pre-event engagement plans, meeting strategies, lead capture, and post-event follow-up. • Coordinate with Creative and Communications on messaging, invitations, and materials. • Set objectives and success measures; track participation, leads, pipeline influence, and feedback. • Prepare post-event summaries with results, insights, and recommendations. • Contribute to shared Client Experience tools, processes, and playbooks.

🎯 Requirements

• Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field. • 5+ years in event marketing, client engagement, customer experience, field marketing, hospitality, or related discipline, including independently managing conferences, client events, or executive engagements. • Strong project management, communication, and interpersonal skills. • Ability to manage multiple stakeholders, deadlines, and budgets. • Ability to build relationships with executives, clients, and vendors. • Experience managing vendors, contracts, venues, sponsorships, and logistics. • Ability to connect event activity to business outcomes. • Willingness and ability to travel as required. • Applicants must already possess work authorization in the country the job is located. • Visa sponsorship is not provided. • Preferred: Experience in architecture, engineering, geospatial, consulting, technology, or professional services. • Preferred: Experience on a collaborative event, field marketing, or client-experience team. • Preferred: Familiarity with CRM, event management, marketing automation, and project management platforms. • Preferred: Experience with lead capture, follow-up, ROI reporting, client journey mapping, or lifecycle/account-based experience strategies. • Preferred: Experience supporting executive-level or strategic account engagements.

🏖️ Benefits

• Freedom to Work program: Set your own schedule and location (as appropriate). • Principal program: Earn the opportunity to become an owner of the firm. • Flexible paid time off/vacation: Take time off when it makes sense for you and your team. • Career development: Explore a wide range of learning and growth opportunities within and across industries. • Health, life, vision, and dental insurance. • Paid sick time. • Retirement plan. • Fitness reimbursement. • Pet insurance. • Identity protection. • Technology stipend. • Employee assistance program. • Competitive pay.