Technical Support Specialist – Core Lab

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Abbott

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Healthcare Insurance • Biotechnology • Pharmaceuticals

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

10,000+ employees

Founded 1888

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

📋 Description

• Perform emergency repair, preventative maintenance, installation and product updates at customer site. • Establish and sustain active communication link with Canada Technical Support Center personnel and provide daily support for all territories as required. • Provide comprehensive support for the sales organization’s efforts to include repair and maintenance of demonstration equipment. • Perform modification and engineering updates at customer site. • Adhere to operating procedures. • Manage assigned spare parts at the appropriate inventory levels. • Manage TSS Kits and individual spare parts inventory. • Prepare detailed documentation of each service call, utilizing the assigned laptop computer. • Complete service documentation and reports in accordance with Abbott policies and procedures. • Provide training of customers on proper operation of Abbott instrumentation on site, as required. • Sell Abbott consumable supplies. • Communicate with Sales Ambassador any concerns or recommendations.

🎯 Requirements

• Bachelor’s degree or CEGEP, three years (technical) with equivalent relevant experience required. • Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. • Practical experience of interfacing with customers preferred. • 1 to 3 years of experience. • Be willing to work unscheduled overtime and travel, as required. • Excellent communication and troubleshooting skills. • Ability to work independently. • Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

🏖️ Benefits

• Career development with an international company where you can grow the career you dream of. • We invest in the development of our employees through training and growth opportunities. • A company recognized as a great place to work in dozens of countries around the world. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. • Use of desktop or laptop computer for job performance.