Associate Director, External HUB Programs

🕒 September 17

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $141.5k - $268.5k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AbbVie

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Provide oversight for OneHUB external hub vendors supporting AbbVie’s Access and Affordability programs • Manage day-to-day vendor oversight, including SLAs, quality standards, compliance requirements, and business needs • Oversee vendor performance across multiple partners and conduct business reviews • Develop and maintain governance frameworks, reporting structures, and performance review cadence • Identify performance gaps and direct corrective action plans • Monitor vendor financial performance and resource utilization • Identify operational, compliance, and performance risks and implement mitigation strategies • Partner with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution • Provide performance updates, risk assessments, and strategic recommendations to internal stakeholders • Identify cross-vendor opportunities to improve performance, efficiency, standardization, patient experience, and program effectiveness • Guide process enhancements, staffing adjustments, workflow redesign, and technology optimization • Drive root cause analysis and mitigation planning for systemic or recurring issues • Lead and develop a team responsible for external hub vendor relationship management and performance monitoring • Set priorities, accountability standards, and performance expectations; coach team members

🎯 Requirements

• Bachelor’s Degree required • 7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations • Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred • Experience overseeing external hub vendor performance across multiple partners • Knowledge of contractual obligations, SLAs, KPIs, quality standards, and compliance requirements • Ability to monitor vendor financial performance and resource utilization • Ability to identify and mitigate operational, compliance, and performance risks • Ability to translate strategic shifts into operational direction for vendors • Ability to use data and insights to compare performance trends and identify improvement opportunities • Ability to lead and develop a team responsible for vendor relationship management and performance monitoring

🏖️ Benefits

• Paid time off (vacation, holidays, sick) • Medical, dental, and vision insurance • 401(k) • Long-term incentive programs • Equal opportunity employer, including veterans and disabled applicants • Reasonable accommodations for US & Puerto Rico applicants