Lead Product Manager, Strategic Accounts

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $158k - $171.2k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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ABC Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧘 Wellness

SaaS • Healthcare Insurance • Wellness

ABC Fitness is a leading tech provider specializing in software solutions for gym and fitness businesses worldwide. With a suite of platforms including gym management, member management, and personal training solutions, ABC Fitness empowers businesses of all sizes to optimize operations, engage members, and drive growth. Their solutions are designed to cater to a wide range of fitness business models, from large gyms to boutique studios and personal trainers, ensuring they meet the unique needs of their users.

📋 Description

• Serve as the primary Product Partner and product point of contact for reporting and product requests from strategic clients • Build and run an intake and triage process for incoming requests • Translate ambiguous client requests into clear, scoped requirements for engineering estimation and delivery • Partner with engineering leads across reporting and BI backlogs to prioritize strategic-account work alongside platform roadmap commitments • Frame and communicate trade-offs between urgent client requests and planned roadmap work • Identify recurring requests across accounts and drive productization of repeatable solutions • Partner directly with CSMs, Account/Sales teams, client stakeholders, and executive-level client contacts • Track and report request volume, cycle time, and delivery status for the top 20 accounts • Ensure every strategic-account request is tracked and visible • Develop quarterly plans for strategic-account demand • Bring customer patterns into broader Insights roadmap planning • Deliver success outcomes including faster turnaround, clearer prioritization, and fewer one-off rebuilds

🎯 Requirements

• 6+ years of Product Management experience • Meaningful experience managing enterprise or strategic-account relationships • Ability to manage a high volume of concurrent, competing customer requests • Strong technical fluency with data, reporting, and BI systems • Ability to interpret SQL logic, data models, ETL/BI workflows, and reporting tradeoffs • Excellent stakeholder management and executive-level communication • Comfort operating in ambiguity and clarifying vague, unusual, or highly specific requests • Experience partnering directly with engineering on prioritization frameworks and trade-off decisions • Customer-first instinct with discipline to protect the broader product roadmap from unmanaged one-off demand • Experience in fitness, wellness, health club SaaS, or another vertical SaaS business (nice to have) • Hands-on experience with ReportCaster, Domo, Looker, Power BI, Databricks, Snowflake, or Fabric (nice to have) • Experience establishing an account-specific intake or escalation process (nice to have) • Consulting, professional services, or client-services background (nice to have) • Experience productizing repeated one-off client requests (nice to have)

🏖️ Benefits

• Open PTO policy • Quarterly collective Days of Disconnect • Parental & Pawternity Leave • Quarterly Best Life fitness reimbursement • Medical/Dental/Vision coverage • EAP (Employee Assistance Program) • Premium Calm App subscription for employee and up to 4 dependents over age 16 • Bonuses, commissions, equity, or other incentive programs may be offered where applicable • Purpose-led company with a values-focused culture • Continuous learning, mentorship, and professional development opportunities • Inclusive workplace culture