Senior Customer Success Manager

🕒 August 10

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ABC Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧘 Wellness

SaaS • Healthcare Insurance • Wellness

ABC Fitness is a leading tech provider specializing in software solutions for gym and fitness businesses worldwide. With a suite of platforms including gym management, member management, and personal training solutions, ABC Fitness empowers businesses of all sizes to optimize operations, engage members, and drive growth. Their solutions are designed to cater to a wide range of fitness business models, from large gyms to boutique studios and personal trainers, ensuring they meet the unique needs of their users.

📋 Description

• Drive customer value, retention, and growth across a portfolio of customers • Act as a trusted advisor to executive stakeholders and align ABC Fitness solutions to business objectives • Ensure customer solutions are adopted into daily workflows, generate positive ROI, and grow customer lifetime value • Advise customers on use cases and product functionality • Create presentations, business process enhancements, strategy recommendations, reports, and updates for executives and end users • Establish relationships with decision-makers and key influencers within accounts • Develop, execute, and maintain strategic account plans and QBRs • Forecast, identify risk, maintain renewal rates, and drive expansion with Account Executive partners • Manage customer risks and coordinate with internal teams to resolve issues and minimize churn • Demonstrate product capabilities, functionality, and potential business outcomes • Coordinate internal teams to deliver customer projects and inquiries on committed timelines • Monitor account health, identify concerns and growth opportunities, and deliver business reviews • Help scale Customer Success processes and improve the overall customer experience

🎯 Requirements

• 5+ years of relevant experience in customer success, account management, or a related field • Strong communication and stakeholder management skills • Ability to listen, influence, present, and build trusted relationships • Deep understanding of Customer Success concepts, best practices, and execution strategies • Ability to interface with C-level executives to drive program strategy and ROI • Customer-focused and results-driven, with sound judgment, integrity, and composure in fast-paced or high-pressure situations • Highly organized and execution-oriented, with ability to manage multiple priorities, context switch effectively, and meet deadlines • Analytical mindset with ability to interpret data and sales metrics • Self-motivated, accountable team player with ownership and high autonomy • Technical proficiency with project management platforms such as Asana, CRM systems such as Salesforce, and Excel • Fitness industry and/or franchise experience preferred

🏖️ Benefits

• Open PTO policy • Quarterly Days of Disconnect • Parental & Pawternity Leave • Quarterly Best Life fitness reimbursement • Medical/Dental/Vision coverage • Employee Assistance Program (EAP) • Calm App subscription for employee and up to 4 dependents over age 16 • Ongoing employee training and development • Professional development opportunities • Mentorship opportunities