Client Success Manager

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🕒 May 28

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Medsuite Inc

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS • HealthTech

Medsuite Inc. is a digital platform designed to streamline healthcare management and improve patient care. It provides tools for healthcare providers to manage patient records, appointments, and communications efficiently, all while prioritizing user-friendly access for patients and providers alike.

📋 Description

• Acts as liaison between Ventra Health and clients • Manages all aspects of clients’ accounts to maximize collections • Conducts meetings with clients to review performance • Serves as primary point of contact for clients • Facilitates external and internal meetings, taking minutes • Reviews data to monitor operational workflow completion • Prepares reports for internal and external purposes • Analyzes and monitors Client Success Metrics • Makes process improvement recommendations • Assists with new client implementation • Oversees mentorship and growth of assigned Client Success colleagues • Ensures compliance and adherence to healthcare regulations

🎯 Requirements

• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least three to five years (3-5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills.

🏖️ Benefits

• performance-based incentive plan • Referral Bonus