Contact Center Escalation Specialist

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November 20

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Medsuite Inc

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Healthcare Insurance • SaaS • HealthTech

Medsuite Inc. is a digital platform designed to streamline healthcare management and improve patient care. It provides tools for healthcare providers to manage patient records, appointments, and communications efficiently, all while prioritizing user-friendly access for patients and providers alike.

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Responding to and handling complaints and escalations from patients and clients • Conduct investigative steps to resolve issues • Communicate with manager for updates and resolution of escalations • Completing special projects for escalated clients per manager's advisory • Maintain deadlines for given projects • Perform all payment posting activities within company systems • Assist the department in day-to-day posting duties • Identify and keep Posting manager updated with coaching opportunities for Posting specialist

🎯 Requirements

• High School Diploma or GED • At least six (6) years of Cash Posting experience • Professional, accurate, clear, and concise written and verbal communication • Attention to detail • Average QA score of 90% or higher for past 90 days • Excellent time and attendance (not on attendance counseling) • Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to communicate with diverse personalities in a tactful, mature, and professional manner

🏖️ Benefits

• Ventra performance-based incentive plan • Referral bonus for referring a friend