Abnormal Security
501 - 1000 employees
🔒 Cybersecurity
Cybersecurity
Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.
Digital Customer Success Manager
Job not on LinkedIn
🕒 July 21
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Abnormal Security
501 - 1000 employees
🔒 Cybersecurity
Cybersecurity
Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.
📋 Description
• Manage a portfolio of 500–600 customers through digital-first engagement strategies • Design and deliver digital campaigns (e.g., nurtures, surveys, adoption programs) aligned with lifecycle stages • Monitor customer health and usage data to identify risks and take proactive actions • Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement • Partner with Renewal Managers on retention strategies for at-risk accounts • Surface insights and adoption trends to inform product roadmap, content, and digital programs • Contribute to playbooks, automation models, and scalable best practices for digital success
🎯 Requirements
• 2–4 years in Customer Success, Account Management, or SaaS customer-facing roles • Proven ability to drive adoption, retention, and growth through digital strategies • Strong analytical skills with experience interpreting customer health and usage data • Excellent written and verbal communication skills for both digital and live customer interactions • Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) • Knowledge of SaaS customer lifecycle stages and strategies for digital engagement
🏖️ Benefits
• Health insurance • Professional development opportunities
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