Customer Success Manager

🕒 July 21

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth. • Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role. • Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback. • Build and maintain strong relationships with key customers and partners.

🎯 Requirements

• Completed Bachelor’s Degree or relevant work experience required • 2-4 years of experience in a technical, business, or sales role • 2+ years of experience selling VMware products • Proficiency in using Microsoft Dynamics AX for enterprise resource planning. • In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions.

🏖️ Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family. • Continuous professional growth and leadership opportunities. • World-class facilities and the technology you need to thrive – in our offices or yours.