Customer Engagement Specialist

Job not on LinkedIn

🕒 July 20

🏈 Alabama, Florida – Remote

🏈 Alabama – Remote 🐊 Florida – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as a primary point of contact for clients, managing inbound and outbound communications • Utilize web-based tools to efficiently resolve inquiries • Ensure a seamless and positive customer experience • Resolve complex consumer issues and advise first level representatives on high level issues • Negotiate, timely follow up, quality assurance and personal attention to all concerns • Accurately document and report on consumer interactions • Engage in communication through calls, live chat or email to answer questions, solve problems and troubleshoot

🎯 Requirements

• 2+ years’ experience in a consumer facing role preferred • Experience with utilizing multiple tools and emerging technology • Google Suite Experience preferred • Call center, voice, chat and email communication experience preferred • eCommerce experience • Able to work independently • Strong technical aptitude for new technologies • Ability to work cross functionally within the organization as well as with consumers • Ability to work remotely in a virtual team environment • 6 months Customer service experience preferred • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Comfort with desktop computer system • Ability to navigate Windows operating systems

🏖️ Benefits

• Medical, vision, and dental health benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs • 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts