Customer Success Consultant

🕒 July 20

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $67k - $87.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle • Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers • Develop and implement tailored success plans that align with customer goals and increase product usage • Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data • Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes • Conduct regular health checks to assess value realization and identify opportunities for growth • Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

🎯 Requirements

• Bachelor’s degree preferred • 5+ years of experience in a Sales or Customer Success role • Experience in Educational Technology or Higher Education • Familiarity with the Higher Education landscape, including Learning Management Systems (LMS) • Proven ability to quickly learn and master new systems and applications • Strong analytical skills with the ability to translate data into actionable insights • Ability to explain technical concepts in a clear, business-friendly manner • Requirement to travel between 20-30% by both air and car

🏖️ Benefits

• Variable Sales incentive compensation program • Total Rewards package designed to support and empower employees