Senior Manager, Customer Success

🕒 July 20

🏄 California, District of Columbia, +1 more states – Remote

🏄 California – Remote 🏛️ District of Columbia – Remote 🗽 New York – Remote

💵 $142.8k - $229.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Define and execute long-term strategies for the Enterprise Core Customer Success team. • Build technical depth across the team so CSMs can engage credibly on complex customer challenges. • Ensure ongoing success and value realization for Samsara's enterprise customers. • Identify and mitigate risk across your portfolio using data-driven insights. • Partner with Sales, Marketing, Product, and Support to improve customer experience. • Hire, develop, and manage a team of 6-8 CSMs.

🎯 Requirements

• 10+ years in Customer Success, account management, or consulting. • 5+ years in management positions, including recruiting and retaining top talent. • Experience managing Enterprise customers in a SaaS environment. • Ability to travel within the United States for customer meetings and events (up to 25%). • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. • Exceptional executive stakeholder management and communications. • Proven track record of building trust with a wide variety of stakeholders.

🏖️ Benefits

• Comprehensive health and parental leave plans • Professional development stipend • Flexible, employee-led remote model • Above-market compensation program