ESA Customer Success Representative

🕒 March 31

🇺🇸 United States – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 62%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mpathic

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏛️ Government

📡 Telecommunications

B2B • Government • Telecommunications

Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.

📋 Description

• Handle moderate to high volume of inbound overflow calls from families nationwide • Provide consistent, accurate, and efficient processing of orders and applications • Guide customers through program guidelines and technical processes across multiple states and program types • Log interactions accurately using CRM and CCaaS tools • Actively communicate with team and families • Flex to support varying call volumes as an overflow resource • Assist applicants, participants, schools, and vendors by phone and digital communications • Advise customers on all elements of the scholarship program, regardless of the state they are calling from • Perform other duties as assigned

🎯 Requirements

• Must be a U.S. citizen; open to applicants from all states • Must be fully bilingual • Experience with school choice, ESA, or programs preferred, but not required • Ability to quickly adapt to varying program guidelines across multiple states • Strong interpersonal skills; ability to work autonomously and on a team • Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs • Excellent verbal and written communication and customer service skills • High School diploma or equivalent required • Outstanding interpersonal, time-management, and documentation skills • Professional work attitude and a willingness to learn and continuously improve • Successful completion of all necessary background checks • Aptitude for problem-solving based on established processes and procedures • Meticulous habits in logging interactions via established business processes and tools • Ability to learn and become facile with program guidelines and software tools • Experience working with Office365 applications • Experience working with CRMs and Contact Center platforms preferred • High speed internet connection with reliable Wi-Fi

🏖️ Benefits

• Paid weekly • Fully remote work arrangement • Dedicated workspace with minimal background noise during calls and online meetings