Customer Success Manager

🕒 March 31

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PerformYard

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 Seed Round on 2014-01

HR Tech • SaaS • B2B

PerformYard is a flexible performance management software platform designed to streamline processes related to employee reviews, goal management, continuous feedback, and reporting. Aimed at creating a high-performance culture, it integrates with existing HR tools and systems to keep employee data updated and facilitate recognition. PerformYard is particularly focused on enhancing performance management to be user-friendly, customizable, and supportive, offering expert assistance to ensure optimal alignment with company-specific performance development plans.

📋 Description

• Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term • Respond to phone calls and emails to support adoption, usage and expansion within the customer base • Meet or exceed aggressive responsiveness and quality goals • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

🎯 Requirements

• Bachelor's Degree • Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly • Enthusiastic and proactive self-starter with ability to communicate • Empathy for customer experience, and a desire to make customers successful • Understanding or previous use of CRM, Customer Success or Help software tools • Excited to operate in a fast paced start-up environment

🏖️ Benefits

• medical, dental, and vision health insurance benefits w/ HSA plan • disability insurance • 401k plan • generous PTO • paid holidays • other benefits.

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