L1 Technical Support Engineer

Job not on LinkedIn

🕒 July 27

🇺🇸 United States – Remote

💵 $25 - $37 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions • Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations • Deliver timely customer updates, root cause analysis, and solution recommendations • Partner with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation • Support onboarding and customer engagement efforts alongside Customer Success Managers • Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection • Identify recurring support trends and customer pain points, and provide feedback to improve product functionality and user experience

🎯 Requirements

• 2 years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments • Strong understanding of email security concepts and modern cloud/SaaS ecosystems • Experience troubleshooting APIs, integrations, and enterprise platform configurations • Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration • Strong written and verbal communication skills • Experience with Salesforce, Jira, Confluence, or similar support and collaboration tools • Customer-first mindset with a strong focus on problem-solving and operational excellence • Experience using AI tools or AI-powered support platforms is highly preferred • Knowledge of Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom

🏖️ Benefits

• Bonus or incentive compensation may be available • Equity may be available • Comprehensive benefits package