Referral Development Manager

🕒 October 16

🔔 Pennsylvania – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Abound Health

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

Abound Health is dedicated to empowering individuals of all ages with intellectual and developmental disabilities (I/DD) and complex medical needs. They offer a range of services including group homes, supported employment, and specialized consultative services, all centered on person-centered care. Their mission emphasizes the importance of advocacy, inclusion, and supporting not only individuals but also their families and staff.

📋 Description

• Expand and strengthen referral networks • Generate new member leads and support intake conversions across IDD, Pediatric PDN, and Personal Care service lines • Serve as the face of Abound Health within the community • Identify, cultivate, and maintain relationships with support coordination agencies, schools, and community partners • Schedule and conduct in-person visits, presentations, and follow-ups with partner organizations • Attend and host community events to represent Abound and promote brand awareness • Generate new client referrals and warm leads • Ensure prompt communication and handoff to intake and care coordination teams • Track referral activity, conversion rates, outcomes, and trends using OnTarget, Microsoft Dynamics, and PowerBI • Provide ongoing support to referral partners, including performance updates, member outcome updates, and resolution of concerns • Ensure compliance with ethical referral practices, healthcare regulations, and internal policies • Report to the Chief Growth Officer

🎯 Requirements

• Experience in business development, outreach, referral relations, or community engagement, preferably in healthcare, human services, or IDD/PDN programs • Direct experience working in the PA IDD, Pediatric PDN, or Personal Care communities strongly preferred • Strong relationship-building, communication, and presentation skills • Ability to analyze referral data, track KPIs, and report on performance trends • Familiarity with CRM or case management platforms (Microsoft Dynamics or similar) • Highly organized with the ability to manage multiple contacts, visits, and deadlines • Valid driver’s license and willingness to travel locally for community visits and events • Bachelor’s degree in Business, Marketing, Human Services, Healthcare Administration, or related field preferred

🏖️ Benefits

• Comprehensive health, dental, and wellness benefits beginning on your 60th day of employment • 401(k) plan available after 12 months of employment • Total compensation may include other forms of pay

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