Technical Services Specialist

🔥 11 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Lead scoping sessions, confirm requirements, and build achievable project plans • Manage integration and data projects end-to-end • Ensure timely and high-quality project delivery • Translate complex technical concepts into actionable, client-friendly guidance • Build trust-based client relationships • Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset • Support and deploy integrations including RESTful APIs, SSO, CRM/HRIS connections, and turnkey integration packages • Troubleshoot and resolve data challenges • Advise clients on data modeling, validation, governance, and integration design best practices • Contribute technical expertise to BI and analytics discussions • Mentor Technical Services Specialist I team members • Serve as a subject matter resource for complex or high-visibility integration projects • Lead or contribute to process, documentation, and client-experience improvements • Partner with Product, Technical Support, Client Success, Engineering, and other teams to solve technical and data challenges

🎯 Requirements

• Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role • Demonstrated success in a client-facing technical role • Strong understanding of data models, validation, transformation, and system-to-system integration concepts • Ability to analyze and translate complex business requirements into clear technical approaches and recommendations • Proven ability to manage multiple projects while maintaining high standards of documentation and service • Ability to work independently while collaborating effectively across teams • Familiarity with AI tools and agents • Experience with Zendesk, JIRA, Confluence, and related operational tools preferred • Experience with APIs, SSO (SAML/OAuth/OIDC), and SQL preferred • Familiarity with CRM and HRIS connectors such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday preferred • Exposure to BI tools such as PowerBI, Sisense, or Snowflake preferred • French or Spanish as a second language is an asset • Must pass pre-employment background screening, including a criminal record check • Must show proof of legal eligibility to work in the country applied to without sponsorship

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive health and wellness benefits • Retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Career growth and internal mobility opportunities • Employee-driven DE&I programs

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