Senior Account Manager, Retail Marketplaces – Amazon

November 20

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Acadia

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eCommerce • Retail • B2B

Acadia is a full-service digital growth agency focused on e-commerce and retail media. The company provides strategy, advertising, analytics & business intelligence, paid media, content and creative, SEO, and conversion rate optimization across marketplaces and retail networks such as Amazon, Walmart, Instacart, Target and Kroger. Acadia helps brands (B2C and B2B clients) maximize sales and ROI through retail marketplace management, data-driven media planning and creative execution, with specializations in multi-location brands, beauty, CPG, pets, apparel, restaurants, and health & wellness.

201 - 500 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

📋 Description

• Strategic Management of assigned client book, defining a roadmap to reach set goals • Report on performance with details around trends, tactics implemented and next steps • Outline the priority action items for delegation • Meet with direct reports to discuss priorities & support challenges/roadblocks • Mentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hires • Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction • Subject Matter Expert for client relationship management • Staying up to date on industry trends and best practices for use in client education and company thought leadership • Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls

🎯 Requirements

• Expert project delivery and strategy across platforms including Amazon Seller Central, Amazon Vendor Central, Amazon International and Walmart • Expert in clear and timely written and verbal communication both internally and client-facing • Dependable and timely completion of work in line with task and projects deadlines • Cross-functional team management including coaching, empowering, and delegating tasks • Expert in high-quality delivery of responsibilities incorporating Acadia best practices and industry expertise • Demonstrated ability to work well with others including navigating challenges and obstacles • Expert strategic creation and coordination of client strategy that ties back to client goals, benchmarks, and targets • Expert ability to identify and communicate big picture trends across marketplaces, categories, and industries internally and to clients • Prepare, plan, and lead client calls with a clear call agenda that communicates progress towards high-level initiatives, strategic next steps, and projected future outcomes • Mentoring and support of new AM hires, including strategic best practices and quality control

🏖️ Benefits

• Full remote team; work-from-home flexibility • Generous Holiday & PTO Allotment: 16 Paid Holidays 16 PTO days (in 1st year), 21 days after 1 year, 26 days after 5 years • Bereavement Leave (5 days) • Volunteer Time (16 hours) • Parental Leave (12 weeks) • Physical & Mental Health Stipend • Medical, Dental, Vision Insurance • 401K, Financial Planning Support • Education Reimbursement