Technical Training Specialist

November 10

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Accela

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Government • SaaS • Enterprise

Accela is a leader in providing cloud-based solutions designed to modernize government services. Their unified suite of innovative applications focuses on building more connected communities through enhanced efficiency and secure data management. Accela empowers local and state governments by streamlining processes such as building permits, licensing, cannabis regulation, and environmental health. With a focus on civic solutions, Accela aims to improve public sector operations by eliminating data silos and facilitating better interactions with residents. By leveraging their SaaS platform, governments can enhance service delivery, increase transparency, and reduce operational costs, leading to significant time and cost savings.

201 - 500 employees

Founded 2000

🏛️ Government

☁️ SaaS

🏢 Enterprise

📋 Description

• Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations. • Deliver live, virtual instructor-led training sessions for select product areas as needed. • Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs. • Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises. • Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems. • Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability. • Contribute ideas and best practices to continuously enhance Accela’s training library and learner experience.

🎯 Requirements

• BA/BS degree in Education, Instructional Design, Business Administration, or related field. • 3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment. • 3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications. • Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.). • Strong presentation, communication, and editing skills with attention to instructional clarity and engagement. • Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity. • Collaborative, innovative mindset with strong attention to user experience. • Familiarity with government workflows is a plus. • Availability to deliver live virtual sessions as needed; no regular travel required.

🏖️ Benefits

• medical, dental, and vision plans • family planning benefits • 401(k) retirement savings plan with company match • health savings account with company contributions • flexible spending account • life, accident, and disability coverage • business travel insurance • employee assistance programs • other well-being benefits