Payor Change Coordinator

🕒 September 23

🇺🇸 United States – Remote

💵 $35k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Process patient insurance and payor changes accurately and efficiently • Verify insurance coverage, eligibility requirements, and payor information by phone and online • Obtain verbal or written authorization for medical treatment from appropriate sources • Ensure the correct product and payor are used for services, equipment, and therapy • Verify that the appropriate allowable is recorded in accordance with payor contracts • Research and resolve account issues, including gaps between current and former payor requirements and billing documentation • Review accounts to ensure open and future invoices are billed correctly • Identify and resolve discrepancies in insurance information and account documentation • Answer inbound calls from patients regarding insurance updates and explain next steps • Coordinate with patients, branches, and referral sources to obtain required testing • Notify patients and coordinate scheduling for required testing • Document account activity accurately in ACIS and other required systems • Help ensure payment is guaranteed prior to delivery and revenue is posted appropriately • Follow regulatory requirements, company policies, procedures, and best practices • Support additional duties and projects as assigned

🎯 Requirements

• High school diploma or equivalent • At least one year of related work experience • At least one year of medical billing experience • Familiarity with payor contractual requirements • Strong attention to detail and ability to identify and resolve discrepancies • Strong verbal and written communication skills • Ability to work effectively with patients, payors, branches, and internal teams • Basic computer skills, including Microsoft Word, Excel, PowerPoint, Access, MS Project, and Visio • English reading, writing, and speaking skills • Appropriate workspace and ability to perform essential functions remotely

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs • Fully remote work-from-home position • Opportunities to develop knowledge of healthcare, insurance, billing, and payor requirements