AI Operations Team Lead

🕒 October 14

🏛️ District of Columbia, Virginia, +1 more states – Remote

🏛️ District of Columbia – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $70k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

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Accenture Federal Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Accenture Federal Services is a division of Accenture that focuses on delivering technology and consulting services to the U. S. federal government. With capabilities in cloud, cybersecurity, data and artificial intelligence, digital engineering, and emerging technologies, Accenture Federal Services supports federal agencies in achieving mission-critical outcomes through innovation and technological advancement. The company emphasizes building secure, scalable solutions, enhancing decision-making with data-driven insights, and transforming digital infrastructures to meet complex governmental needs. By leveraging advanced R&D and human-centered design, they aim to improve the performance and resilience of government operations.

📋 Description

• Oversee a small IT AI Operations team supporting the AFS Service Desk • Monitor and improve AI capabilities • Create and enhance actionable reporting and dashboards • Create and manage operational processes based on reporting and dashboard outputs • Drive AI solution enhancements from design through implementation • Collaborate with technical teams implementing new Service Desk capabilities • Collaborate with functional teams to understand support areas served by AI solutions • Lead and mentor a small team with one direct report • Drive projects independently from initiation through completion • Optimize operational workflows using critical thinking and process excellence • Ensure timely delivery of operational support for AI initiatives • Maintain awareness of AI trends and AFS-specific AI solutions • Escalate issues appropriately to leadership

🎯 Requirements

• Strong critical thinking and process optimization skills • Experience creating, managing, monitoring, and enhancing reporting and dashboards • Intermediate or advanced Microsoft Excel skills • Experience analyzing large data sets • Ability to collaborate with leadership and other teams • Experience leading and mentoring a small team • Familiarity with project management methodologies • Ability to work independently • Problem-solving and adaptability • Applicants for employment in the US must have work authorization that does not now or in the future require visa sponsorship • Bonus: Exposure to Lean or Six Sigma process improvement methodology • Bonus: Experience with IT service management platforms such as ServiceNow • Bonus: Understanding of Virtual Agent, Voice AI, workflow automation tools, and performance monitoring solutions

🏖️ Benefits

• Collaborative and caring community • Hands-on experience • Certifications • Industry training • Benefits package (details provided via Accenture benefits information)

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