Application Support Engineer, German

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October 29

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accesa.eu

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Enterprise • SaaS • Artificial Intelligence

Accesa is a leading technology company that has been a trusted IT partner since 2004. Specializing in custom software development, application modernization, cloud solutions, data analytics, AI, and cybersecurity, Accesa helps businesses across diverse industries including retail, manufacturing, and finance. The company is known for its customer-centric approach, providing tailored solutions that drive innovation and growth for its clients. With a focus on digital transformation, Accesa builds strong, flexible, and collaborative partnerships, ensuring high-quality service delivery and customer satisfaction. Their services span intelligent workplace solutions, business hyperautomation, and comprehensive managed operations, making Accesa a reliable choice for future-ready organizations.

1001 - 5000 employees

Founded 2003

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Drive Stability at Scale: Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks, monitoring, and troubleshooting. • Resolve with Precision: Use your analytical mindset to investigate and solve incidents, perform root cause analyses, and contribute to long-term solution strategies. • Empower Financial Systems: Maintain and support key banking applications running on different environments, ensuring continuous service availability. • Build Knowledge, Build Solutions: Contribute to improving documentation and internal standards by sharing insights and solutions with the team, enhancing collective expertise. • Collaborate in a Thriving Team: Join a dynamic team of 40+ support engineers, proactively collaborating and learning from experienced peers to take on more complex challenges. • Embrace Modern Support Tools: Leverage tools such as Agree21 ITSM to manage incidents, track issues, and support operational excellence.

🎯 Requirements

• Must have 3+ years hands-on experience as an Application Support role or similar • Business-level German (B2+) and English (B2+) • Strong troubleshooting and root cause analysis skills • Capability of recognizing problems and gathering information in order to solve them • Self-motivation to learn and understand new technologies • Excellent communication skills and attention to detail • Willingness to help users and colleagues with their respective incidents • Experience with ticketing tools • Nice to have: ITIL best practices • Familiarity with Identity and Access Management concepts, methods and tools. • Agree21 ITSM know-how • Experience with IAM integration projects

🏖️ Benefits

• Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. • Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. • Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. • We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance. • As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.