Solutions Delivery Specialist

Job not on LinkedIn

🕒 3 days ago

🏄 California, Illinois – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

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accessiBe

51 - 200 employees

📋 Compliance

🤖 Artificial Intelligence

🌐 Web 3

Compliance • Artificial Intelligence • Web 3

accessiBe is a leading company specializing in AI-powered web accessibility solutions. Its platform helps businesses ensure that their websites are compliant with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). By offering tools for auditing, monitoring, and managing web accessibility, accessiBe empowers organizations to create inclusive online experiences for all users, including those with disabilities.

📋 Description

• Implement comprehensive document-centric solutions addressing customer business problems • Implement and support ASend, SCS CAC/PIV, the uniFLOW suite of applications, and other output management solutions • Validate technical solutions for feasibility • Serve as a technical resource when help desk assistance is needed during escalations • Assist with pre-sales activities for solution sales • Manage relationships between internal and external support teams during technical escalations • Manage delivery plans, client expectations, scope of work, and administrative project tracking • Guide customers through software configuration, administration, and maintenance • Create user documentation • Provide education and training to existing clients • Solve technical problems related to software and other services during installation

🎯 Requirements

• Bachelor's degree in a relevant field or equivalent experience required • 3 to 5 years of related experience • Available to work beyond standard hours as required • CDIA+ certification, or attainment within the first 6 months of employment • Network+, Cloud+, or Security+ certification; if not presently certified, work toward attaining within six months of promotion • Core Certifications for uniFLOW: Technician and Online Foundation • Any MS 365, Azure, or AWS Fundamental or Associate certification desired • Occasional local/regional travel may be required, 1–5 days or more depending on implementation size and complexity • Valid driver’s license and acceptable driving record • Certain minimum auto insurance coverages required • Legally authorized to work in the United States • Must reside in the United States at the time of hire • Visa sponsorship is not available

🏖️ Benefits

• Competitive compensation and benefits • Medical insurance • Dental insurance • Vision insurance • 401(k) Savings Plan • Discretionary profit sharing • Discretionary success sharing • Educational assistance • Recognition programs • Vacation • Employee referral bonus • Employee discounts • “Dress for Your Day” attire program • Volunteer opportunities • Canon welcome kit and official merchandise

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