Enterprise Account Director

🕒 May 4

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Own executive-level, strategic relationships across a portfolio of Enterprise-tier customers, ensuring satisfaction, retention, and revenue growth • Serve as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and executive teams • Develop account plans, strategic roadmaps, and commercial initiatives tailored to each customer’s evolving global business and travel program needs • Drive revenue growth through expansion, upsell, and whitespace identification in partnership with Sales and Partner Network leadership • Collaborate with regional and in-country partner agencies to ensure seamless global delivery and consistent traveler and stakeholder experience • Lead complex global program expansion efforts, including onboarding new regions and countries while ensuring strong adoption of global standards • Drive consistent global program design and execution across online and offline servicing models through strong cross-functional collaboration • Own global alignment of operational processes, ensuring local delivery models integrate seamlessly into the broader global framework • Partner with regional stakeholders to navigate regulatory, cultural, content, servicing, and supplier nuances while maintaining global consistency • Ensure global data integrity by understanding how regional booking channels, traveler behavior, supplier content, and servicing workflows impact enterprise data quality • Anticipate and mitigate global content disruption (e.g., NDC, GDS fragmentation, supplier-direct strategies), proactively developing solutions • Act as a strategic advisor on market evolution, emerging technology, and innovation shaping the future of global travel programs • Lead executive-level conversations on program performance, cost containment, sustainability, traveler experience, and innovation • Ensure contractual SLAs, KPIs, and commercial commitments are met and continuously improved • Proactively manage executive reporting, QBRs/MBRs, and forecasting activities • Contribute to the evolution of ALTOUR’s Enterprise account management playbooks and mentor peers

🎯 Requirements

• Demonstrated success managing multi-million-dollar enterprise accounts in a global or complex regional context • Proven experience leading large-scale global account expansion with successful rollout across multiple countries • Ability to drive global program consistency while balancing local market requirements and operating models • Extensive understanding of local market nuances at a global scale, including supplier landscapes, regulations, and cultural considerations • Deep knowledge of corporate travel operations, technology, sourcing, and global servicing models • Strong understanding of how global touchpoints—online tools, offline servicing, partner agencies, and suppliers—impact enterprise data quality • Experience navigating global content disruption with a solutions-oriented mindset • Strong commercial acumen across deal structures, profitability, and value creation • Executive presence with exceptional communication and influence skills • Comfort operating in a matrixed, partner-led, performance-driven environment • High EQ, diplomacy, and ability to translate complexity into clear direction • Openness to market evolution, innovation, and emerging technology

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • Discounted pet insurance and auto, home, & renters insurance