Strategic Account Manager

🕒 October 21

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

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Acclaro

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

📣 Marketing

📱 Media

🛒 Retail

Marketing • Media • Retail

Acclaro is a localization and translation services company that helps brands create, manage, and activate multilingual content worldwide. It combines AI-driven localization solutions with human experts and integrations (platforms like WordsOnline / My Acclaro) to deliver translation, multimedia orchestration, global marketing, and testing services across websites, software, marketing collateral, eLearning, technical documentation, and knowledgebases. The company positions itself as a strategic partner that integrates language technology, metrics, and expert support to help organizations scale global content and marketing efforts.

📋 Description

• Own a named book of strategic technology and software customers across the region • Build multi-threaded relationships across product, engineering, marketing, localization, and procurement • Identify, qualify, and close expansion opportunities across new business units, product lines, and geographies • Bring platform offerings into accounts as they come to market alongside existing services • Help customers measure content effectiveness and sell business outcomes • Build and execute account plans that develop vendor relationships into strategic partnerships • Forecast accurately and manage the pipeline with discipline in Salesforce • Report to the Chief Commercial Officer • Partner with the global account team across regions • Spend regular time on-site at customer campuses • Engage Delivery, Product, and Solutions colleagues as needed for deals

🎯 Requirements

• Typically 7+ years of progressive experience in enterprise sales or account management in the localization or language services industry, or equivalent experience • Strong knowledge of localization buyers, the competitive landscape, and industry vocabulary • Current or recent experience selling and carrying quota on language technology software, SaaS, or AI-driven translation, beyond services statements of work (SOWs) • Track record of closing multi-year software or platform contracts of $100,000+ in annual contract value (ACV) • Experience owning the full commercial motion, including pipeline and outreach methodology, CRM discipline, and forecasting • Working knowledge of TMS and language technology platforms such as Phrase, Lokalise, Smartling, XTM, and memoQ • Knowledge of how AI-driven translation workflows are changing buyer expectations • Nice-to-have experience with services-to-platform or services-to-SaaS transitions and related change management • Nice-to-have P&L, go-to-market, or sales leadership background • Nice-to-have experience structuring multi-year enterprise deals, including subscription, bundled, or outcome-based commercial models • Nice-to-have experience sourcing or implementing CRM, sales enablement, or lead generation tools such as HubSpot, Salesforce, Outreach, or SalesLoft

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