Customer Success Manager – Energy Partnerships

Job not on LinkedIn

🕒 June 24

🇺🇸 United States – Remote

💵 $110k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acosta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

💼 Consulting

📣 Marketing

📦 Logistics

💰 Series unknown on 2003-02

Consulting • Marketing • Logistics

Acosta is a sales and marketing services group that helps consumer brands grow across retail, e-commerce and foodservice channels. The company provides sales services, retail execution, assisted sales and training, integrated marketing, connected commerce strategies, data & insights, and global business services to boost product visibility and drive purchase decisions. Acosta operates globally with a large fieldforce and analytics capabilities to support brands in both brick-and-mortar and online channels.

📋 Description

• Oversee delivery of Google Nest programs and services, ensure account health, and drive business growth • Partner with Product, Engineering, Marketing, Finance, Executives, Strategic Partnership Managers, utility accounts, and marketplace partners • Monitor, benchmark, and optimize daily operations across energy partnerships, internal sales operations, and strategic marketplace partners • Ensure flawless program execution and minimize shipping, inventory, and delivery friction • Identify and close marketplace upsell opportunities to utility customers and resolve operational issues • Equip, train, and support DERMS and marketplace partners in implementing and scaling Rush Hour Rewards and Nest Renew • Project manage bespoke marketplace and energy partner promotional campaigns • Prepare account plans, provide account status updates, and develop and lead partner and internal QBRs • Drive end-to-end program launches and ongoing logistics • Forecast sales, secure adequate supply chain inventory, and develop cohesive marketing initiatives • Manage account operational health with Finance, including credit memos and contractual terms • Refine Nest delivery and account-management methodologies, processes, and documentation • Evaluate and prioritize utility and energy industry events and sponsorships • Orchestrate conference attendance, executive networking, and customer engagement plans • Manage OpEx budgets for events, sponsorships, and travel expenses; track spend against engagement outcomes and pipeline impact • Perform other duties as assigned

🎯 Requirements

• Minimum of 5 years of experience in a fast-paced environment (technology, consulting, or start-up), with a strong preference for backgrounds in clean energy technology, demand-side management (DSM), or Demand Response (DR) • Deep understanding of utility marketplaces, e-commerce platforms (e.g., AMC, Uplight), and two-step distribution models • Proven ability to lead complex projects and drive operational alignment across cross-functional teams without direct supervisory authority • Blended expertise in Customer Success and Account Management, with a proven track record of driving revenue expansion and upselling within existing partner ecosystems • Familiarity with e-commerce principles and online marketplace dynamics • Strong consultative and/or “Challenger” selling experience • Ability to independently navigate and resolve complex commercial issues • Exceptional executive presence and experience presenting, collaborating, and conveying strategic ideas to diverse clients, including C-suite stakeholders • Solid project management experience, including managing OpEx/T&E budgets, tracking pipeline ROI, and orchestrating industry events and sponsorships • Strong data analysis and problem-solving skills; ability to use metrics to guide commercial strategy • Technical fluency with Salesforce, Tableau, Excel, and Google Workspace (Docs, Sheets, Slides) • Experience collaborating with technical, sales, and cross-functional operations teams • Strong organizational skills and extreme attention to detail • Adaptability and resilience in a dynamic team environment • Outstanding written and oral communication skills

🏖️ Benefits

• Medical, Dental, Vision, and Telehealth • Basic Life Insurance and AD&D • Voluntary Life Insurance • Short Term and Long Term Disability • Flexible Spending Account • Health Reimbursement Account • 401(k) match • Legal Insurance • Pet Insurance • Employee Assistance Program • Employee Discount Program • Tuition Assistance Plan • Paid Time Off and Company Paid Holidays