Cloud Priority Support Engineer, Italian

October 26

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Acronis

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Cybersecurity • SaaS • B2B

Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

📋 Description

• Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments • Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment • Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). • Maintain deep knowledge of Company operations to support client requests effectively • Interact with various departments to analyze and resolve problems • Provide technical advice to junior staff members and review technical results, evaluations and analyses. • Provide for the development of junior staff within the work group through mentoring and technical guidance • Develop documentation regarding installation, upgrades, support, and compatibility issues

🎯 Requirements

• Fluent English and Italian (both verbal and written, Upper Intermediate as minimum) • Network troubleshooting experience (Wireshark, tcpdump, iperf) • Windows Server experience (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer) • Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) • Ability to describe the details on technical issues in all their complexity when needed • Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.

🏖️ Benefits

• Health insurance • 401(k) matching • Professional development opportunities