Client Success Manager

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ACU-Serve

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

ACU-Serve is a company that specializes in optimizing revenue cycles for healthcare providers, particularly in the HME (Home Medical Equipment) and DME (Durable Medical Equipment) sectors. They focus on increasing clean claims through strategic partnerships, innovative solutions, and advanced technology. ACU-Serve's comprehensive approach includes revenue cycle management, A/R collection services, and resupply for infusion pharmacy and complex rehabilitation services, ensuring swift and accurate payments while enhancing client education and operational efficiency.

📋 Description

• Act as the lead point of contact for all matters specific to client accounts • Manage Account Managers and AR Specialists, emphasizing collector efficiency, invoice touches, PTO requests, employee reviews, and corrective action plans • Maintain and build strong, long-lasting client relationships • Assist with challenging client requests and issue escalations • Identify new business opportunities with existing clients • Solicit employee feedback and respond promptly • Identify and address company problems and opportunities • Achieve and maintain service standards, including AR over 90 below 15%, write-offs below 7%, and collections above 90% • Ensure client work is completed on time • Connect departments or groups to solve company needs • Collaborate with executive leadership on onboarding new clients and projects for existing clients • Collaborate with team members to ensure seamless business execution, positive morale, and company values • Consult with trainers, managers, and executive leadership • Proactively solve problems and provide timely resolutions • Manage multiple projects and changing priorities • Meet multiple deadlines while maintaining accuracy and attention to detail • Promote a culture encouraging top performance and high morale • Perform other duties as assigned

🎯 Requirements

• Proven work experience as a Senior AR Specialist, Account Manager, or other lead role • Ability to communicate, present, and influence leadership at all organizational levels, including executive level • Experience delivering client-focused solutions to customer needs • Proficient computer skills and Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) • Proficiency with Claims, Clarity, and Smartsheet • Strict adherence to company philosophy, mission statement, vision, and goals • Excellent interpersonal and communication skills with all levels of management and employees • Critical thinking and ability to analyze situations and make decisions supporting company goals • Strong verbal, written, motivational, and listening skills • Strong project management skills and ability to coordinate multiple projects • Organized, able to create multiple timelines and schedules • Ability to multitask, prioritize, and manage time efficiently • Ability to analyze problems and strategize better solutions • Ability to work while sitting approximately 95% of the time and standing/walking approximately 5% of the time • PC keyboarding constitutes approximately 80% of work time • May require some travel

🏖️ Benefits

• Equal opportunity employer committed to diversity, inclusion, and respect • Workplace free of discrimination and harassment • May require some travel