Infusion Intake Manager – Client Experience

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ACU-Serve

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

ACU-Serve is a company that specializes in optimizing revenue cycles for healthcare providers, particularly in the HME (Home Medical Equipment) and DME (Durable Medical Equipment) sectors. They focus on increasing clean claims through strategic partnerships, innovative solutions, and advanced technology. ACU-Serve's comprehensive approach includes revenue cycle management, A/R collection services, and resupply for infusion pharmacy and complex rehabilitation services, ensuring swift and accurate payments while enhancing client education and operational efficiency.

📋 Description

• Serve as the primary client-facing contact for assigned Intake accounts • Build relationships with client leadership, referral coordinators, clinical teams, and operational stakeholders • Conduct recurring client meetings focused on Intake performance, referral trends, barriers, and opportunities • Communicate referral status, delays, missing information, and outstanding requirements • Manage client expectations regarding Intake turnaround times, requirements, and deliverables • Educate clients on Intake processes, documentation requirements, payer requirements, and best practices • Monitor referrals from initial receipt through completion of the Intake process • Track referral volume, aging, status, outstanding requirements, authorization requirements, and patient start-date risks • Partner with Intake, Authorization, AR, Billing, Clinical, Revenue Cycle, and Leadership teams to resolve issues • Identify and escalate clinical, operational, payer, reimbursement, and financial risks • Review Intake performance metrics and analyze trends and root causes • Present findings and recommendations to clients and internal leadership • Establish action plans for recurring Intake issues and monitor completion • Conduct process reviews, identify workflow gaps, and implement improvements • Lead the Intake component of new client implementations and coordinate go-live requirements • Provide client and internal training and coordinate retraining when appropriate • Track escalated issues through resolution and maintain accountability for follow-up • Maintain client documentation, meeting notes, issue trackers, reports, escalations, and implementation records • Report to the Director, Client Success

🎯 Requirements

• Bachelor's degree preferred or equivalent work experience • 3–5 years of experience in Client Success, Healthcare Operations, Intake, Revenue Cycle Management, or a related healthcare field • Strong understanding of healthcare reimbursement and revenue cycle processes • Understanding of referral, authorization, payer, and patient onboarding processes • Strong verbal and written communication skills • Strong analytical and problem-solving abilities • Ability to identify operational and financial risk • Ability to manage multiple priorities in a fast-paced environment • Strong organizational and project management skills • Preferred: Home Infusion or Ambulatory Infusion Center (AIC/AIS) experience • Preferred: Durable Medical Equipment or Home Medical Equipment (DME/HME) experience • Preferred: Experience with WeInfuse, Brightree, CareTend, CPR+, R2, EPIC, or other healthcare/RCM platforms • Preferred: Experience with insurance verification and authorization processes • Preferred: Advanced Excel and reporting skills • Preferred: Project management experience • Preferred: Experience implementing healthcare clients or operational workflows